Dear Boss,

A 2D real-time combat RPG for mobile, COUNTER: SIDE, will be officially launched, thank you for your support and appreciation. The following are some frequently asked question, please read it carefully.

Firstly, I would like to show you some key focus of the game!

Q: WHEN IS THE GAME COME OUT?
A: The server will be opened at 10AM (GMT+7) on May. 18, 2021.

Q: Is the Top-up available when officially launched?
A: Top-up will be available after launch, please tap “Shop” icon in the lower left corner of the interface.

Q: Which countries do you cover?
A: App Store: Thailand, Indonesia, Vietnam, Philippines, Malaysia, Singapore, Cambodia, Laos, Burma, Brunei and East Timor.
Google Play: Thailand, Indonesia, Vietnam, Philippines, Malaysia, Singapore, Cambodia, Laos, Burma and Brunei.

Q: Where can we download COUNTER: SIDE?
A: You can download the game on App Store or the Google Play by searching for “COUNTER: SIDE”.
Visit our official page and just straight to download page:
http://counterside.zlongame.com

Q: How many language does the test cover? How to set the language?
A: English, Thai, Vietnamese and Chinese (Simplified) are available is the game, you can switch the language in Settings.

Q: What are the minimum requirements for installing the game?
A: At a minimum, the phone should be above Android 5.0.1, double cores, and 2G memory, or above iPhone 6s/IOS12.0 with 5G memory.

Q: How many characters can be created in a server? Can I delete a character?
A: Only 1 character can be created in a single server, and currently does not support deleting a character.

Q: How to know all gameplay in game?
A: Tap the "Operation" button on the main interface, and tap “?” at the top left to view all gameplay.

Q: Will there be a PC version?
A: PC version will be available after the official launch, please stay tuned for the latest news on Facebook.

SYSTEM REQUIREMENTS
OS: Windows 7, Windows 8 or Windows 10 (64-bit)
Storage: 5 GB available space

Q: Are the IOS and Android versions interoperable, and what about the data of global players?
A: It can be interoperable. For example, a character in the Server 1 is bound a Twitter account, you can login our game with this Twitter account on both IOS and Android devices. But the data of global players cannot interflow with each other.

Q: How to bind a guest account? Is it possible to change the binding?
A: The guest account can be bound in Settings → Manage Account→ Customer Center→ Bind Account. Based on different App systems, the types of accounts which can be bound are: Facebook, Google, Twitter, Line and Apple. Changing the binding is not currently supported.

Q: How can I report bugs, comments or suggestions of our game?
A: 1) Submit your questions in “Q&A” in Settings.
    2) Contact customer server via the Message on Facebook.
    3) Sent mail to official mailbox: counterside_seagm@zlongame.com

Please contact us for any further information:

Mail: counterside_seagm@zlongame.com

Enjoy the game!